Failed transactions are automatically reversed and the funds are credited back to your wallet, ensuring the safety of your money.
To prevent failed transactions from happening again, we recommend double-checking the beneficiary details before reinitiating a transfer. Here are a few key details to verify:
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Account number: Make sure the correct account number is entered. Depending on the destination, banks may require an IBAN as well. If you're sending money to another person, be sure to verify their details carefully before initiating a transfer.
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Complete beneficiary name: Using initials instead of the complete name can cause transactions to fail, so ensure you have the correct beneficiary name.
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Bank selection: Selecting the correct bank name is crucial, as choosing the wrong bank is a common reason for failed transactions.
Once you've confirmed that all details are correct, feel free to reinitiate your transfer. If you continue to experience issues, don't hesitate to reach out to our customer support team for further assistance.