It can be frustrating when you have completed a transfer, but your beneficiary hasn't received or cannot collect the funds.
At Hubpay, we understand how important your transactions are, and we want to ensure that your funds reach your intended recipient as soon as possible.
If your transfer shows completed, but your beneficiary has not received the funds, the first step is to get in touch with us.
We will investigate the matter and raise a request with the bank if needed. For bank transfers, we may require your beneficiary's account statement to support the request.
If you sent the funds using cash collection and your beneficiary is unable to collect the funds, we can arrange a call assistance with our payout partner to help them collect the funds.
We are committed to resolving any issues with your transfers promptly and efficiently, so please don't hesitate to reach out to us for assistance.