So, you've successfully linked your bank account to your Hubpay wallet, but now you're faced with a cooldown period.
Don't worry, this is a standard policy for newly added beneficiaries and is put in place to ensure the security of your transactions.
Once the cooldown period is over, you can start topping up your Hubpay wallet and take advantage of our convenient payment services.
To top up your Hubpay wallet, simply tap on the "+ top up" button located at the upper right corner of the app screen and follow these steps:
- Enter the amount you want to top up. Remember, the minimum amount you can add to your Hubpay wallet is AED 50.
- Select the top-up method "link bank account".
- Make sure you have enough balance in your bank account for a successful top-up. Keep in mind that your bank may deduct local transfer fees, so we recommend keeping at least AED 5 extra to avoid any issues.
- Select the bank name that you have linked and tap on "confirm".
- Once you confirm the payment, your bank will require an OTP or Secure Key to authorize and complete the transaction. For your convenience, we have provided a link on how to generate an OTP or Secure Key at the top of the "continue" button.
Once the top-up is authorized, your Hubpay wallet will be updated as soon as the credits are settled to our account.
You will also receive an SMS notification for your reference.
With these simple steps, you can easily add funds to your Hubpay wallet and take advantage of our seamless payment services.