Adding funds to your Hubpay wallet is usually a straightforward process, but there are times when top-up transactions fail due to various reasons.
It could be due to insufficient funds in your bank account, incorrect OTPs or Secure Keys, or technical issues with your bank.
Our wallet top-up system is designed to provide you with error messages from the bank whenever a transaction fails, making it easier for you to troubleshoot the issue.
If you encounter an error while funding your Hubpay wallet, don't worry. You can always retry the transaction by following these simple steps:
- Ensure that your bank account has enough balance to cover the top-up amount.
- Double-check the OTP or Secure Key you entered to ensure a successful transaction.
- Make sure your internet connection is stable to avoid any interruptions during the top-up process.
If you continue to experience issues when adding funds to your Hubpay wallet, don't hesitate to reach out to our customer support team for assistance.
We'll be more than happy to help you troubleshoot the issue and find a solution so you can continue using Hubpay with ease.