Account Information
- What do I need to sign up?
- Why do I need to verify my UAE residential address as a customer?
- How do I verify my UAE residential address?
- What type of documents can I submit for address verification?
- Can I use a proof of address document that is not in my name?
- Is there a minimum wallet balance?
- Is there a fee to open a Hubpay account?
- What do I need to link my bank?
- Can I link/unlink multiple bank accounts?
- Why can’t I link my bank account?
- What are the ways to top up my wallet?
- How long does it take to top-up my wallet?
- Can I link a joint or business bank account?
- Is there a charge to top up my wallet?
- What is the maximum amount I can keep in my wallet?
- How long can I keep money in my wallet?
- How to send money?
- Can I send money to a bank account or cash collection point?
- Can I transfer to my own bank account?
- Is my beneficiary required to download the Hubpay app to receive my transfer?
- Can I save/delete my beneficiaries?
- How long is the processing time for international transfers?
- How do I check the exact amount my beneficiary will receive?
- Can I set up a recurring international transfer?
- Why is my international transfer delayed?
- Can I request a refund back to my bank account?
- How many international transfers can I make in a month?
- I want to send more than the allowed limit, what do I do?
- Can I see all my previous transactions on the app?